City of New Orleans Office of Community Development
Project Challenges
The Office of Community Development (OCD) faced persistent challenges in fostering cohesive leadership alignment, breaking down operational silos, and strengthening communication practices across departments. While the organization benefited from supportive executive leadership and a desire for growth, pre-assessment data revealed communication breakdowns, limited cross-unit collaboration, and perceptions of inequity in decision-making. These dynamics hindered trust, strained morale, and exposed the need for professional development that could reinforce inclusivity, clarity, and cohesion across all levels of leadership.
Developed Strong Messaging and Supported Program Goals
Project Solutions
We developed the following solutions to empower the organization:
Types Of Services Provided
Strategic Messaging & Narrative Positioning
Strategic Messaging & Narrative Positioning is the process of crafting clear, consistent messages that communicate an organization’s purpose and impact. It helps shape the story you tell so your audience understands who you are, what you stand for, and why it matters.
Public Affairs & Policy Communication
This involves communicating effectively with policymakers, stakeholders, and the public to influence decisions and shape public policy. It includes translating complex issues into accessible messages that build support and drive action.
Civic Engagement & Community Trust-Building
Civic engagement fosters meaningful participation in public life, ensuring communities have a voice in shaping the decisions that affect them. Trust-building focuses on long-term relationships grounded in transparency, respect, and shared purpose.
Leadership & Executive Communication
Leadership communication is about delivering clear, authentic messages that inspire, align, and mobilize teams and stakeholders. Executives use strategic storytelling, vision-setting, and public speaking to influence culture and drive organizational goals.
Strategic Planning & Capacity Building
Strategic planning sets a clear direction by defining priorities, goals, and actions for long-term success. Capacity building strengthens the systems, skills, and structures needed to execute that strategy and grow sustainably.